FAQ
Frequently Asked Questions (FAQ)
1. What is your return policy?
We provide a 14-day return policy. If you are not completely satisfied with your purchase, you may return it in its original condition within 14 days for a refund or exchange. Please note that shipping costs are non-refundable.
2. Which payment methods do you accept?
We accept PayPal and major credit cards to provide a secure and flexible shopping experience for all our customers.
3. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location.
4. How long does delivery take?
Orders usually arrive within 4 to 7 business days. Depending on your location and chosen shipping method, your order may arrive sooner.
5. How can I track my order?
Once your order has been shipped, you will receive an email containing a tracking number to monitor your package until it arrives.
6. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately at contact@growviia.store. We will promptly arrange a replacement or refund.